Last Updated: January 2024
Our Commitment to Your Satisfaction
At Rare Gear USA Shop, we approach customer satisfaction with the same dedication to authenticity and quality that defines our collection of vintage military apparel. Just as we meticulously verify the historical accuracy of our G-1 flight jackets, M-65 field jackets, and combat gear, we are committed to ensuring your complete satisfaction with every purchase.
If any item from our curated collection doesn’t meet your expectations, we’ll handle your return with the precision and efficiency worthy of military operations.
Return & Exchange Timeframe
We accept returns and exchanges within 15 days from the date you receive your order. This timeframe allows you to properly inspect your vintage military gear while ensuring the items remain in pristine condition for future collectors.
Condition Requirements
To be eligible for return or exchange, items must be in their original condition:
- Unworn and unwashed
- All original tags attached
- In original packaging
- No signs of wear or alteration
- Free from odors, stains, or damage
We inspect returned items with the same attention to detail we apply when authenticating our vintage military pieces.
Non-Returnable Items
For hygiene and safety reasons, the following items cannot be returned or exchanged:
- CWU Flight Suits and other protective gear that comes in direct contact with skin
- Items marked as “Final Sale” or “Collector’s Item”
- Personalized or custom-made military reproductions
- Items that have been worn, altered, or damaged after delivery
Return Process – Military Precision
Step 1: Request Authorization
Contact our support team at [email protected] within 15 days of receiving your order. Include your order number and reason for return.
Step 2: Receive Instructions
We’ll provide you with a Return Authorization Number and detailed shipping instructions within 1-2 business days.
Step 3: Package and Ship
Securely package the item in its original condition and ship to our headquarters. We recommend using a trackable shipping service.
Step 4: Inspection and Processing
Once received, our team will inspect the item (typically within 3-5 business days) and process your refund or exchange.
Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped, defective product, etc.). For exchanges, we’ll cover the shipping costs of the replacement item.
Refund Timeline and Method
Once we receive and inspect your return:
- Processing Time: 3-5 business days after we receive your return
- Refund Method: Refunds will be issued to your original payment method
- Timeline to Appear:
- Credit Card Payments: 5-10 business days
- PayPal Payments: 3-5 business days
Original shipping fees are non-refundable for changed-mind returns.
Exchange Process
Prefer a different size or style from our military collection? Exchanges follow the same process as returns. Once we receive your return, we’ll ship your replacement item using your preferred shipping method at no additional cost (excluding original shipping fees).
Return Request Template
Use this template when contacting us about a return or exchange:
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Rare Gear USA Support Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Order Date: [Date of Purchase]
Item(s) for Return: [Product Name and Size]
Reason for Return: [Please specify – Size issue, changed mind, etc.]
Preferred Resolution: [Refund / Exchange for (specific item)]
Please provide return instructions and the required Return Authorization Number.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Contact Our Support Team
For questions about returns, exchanges, or any aspect of your order, contact our dedicated support team:
Email: [email protected]
Address: Rare Gear USA Shop, 3322 Glenwood Avenue, Independence, US 44131
We typically respond within 1-2 business days with the efficiency and precision that military collectors expect.
Thank you for trusting Rare Gear USA Shop with your vintage military collection needs. We’re committed to ensuring your satisfaction with the same authenticity and reliability that defines every piece in our collection.