Welcome to the Rare Gear USA Shop FAQ page. We specialize in authentic vintage military apparel, offering everything from iconic flight jackets like the G-1 and MA-1 to durable field gear such as the M-65 Field Jacket and combat pants. Our collection is curated for military history enthusiasts, collectors, and anyone seeking high-quality, historical apparel. Below, you’ll find answers to common questions about our products, shipping, returns, and more. If you need further assistance, don’t hesitate to contact us at [email protected].

Product Questions

What types of products do you offer?

We offer a wide range of authentic vintage military apparel, including items from our menu like Combat Jackets, Field Pants, Flight Jackets (e.g., G-1, MA-1), Deck Jackets, and historical pieces such as the M-41, M-43, M-50, M-51, and M-65. Each product is carefully inspected to ensure it meets our standards for authenticity and durability, making them perfect for collectors and everyday wear.

Are your products genuine vintage items?

Yes, all our products are authentic vintage military apparel, sourced to provide a piece of military history. We focus on items that have stood the test of time, from combat gear to flight jackets, ensuring each piece is original and historically significant.

Do you have sizes and fit guides for your apparel?

We provide size charts and fit information on individual product pages. Since our items are vintage, sizes may vary slightly from modern standards. If you need assistance, email us at [email protected] for personalized advice.

Shipping and Delivery

Where do you ship, and how long does delivery take?

We ship globally, except for some Asian countries and remote locations. Orders are processed within 1-2 business days before shipment. Delivery times depend on the shipping option:

  • Standard Shipping ($12.95): Via DHL or FedEx, delivered within 10-15 days after shipment. Ideal for faster delivery of items like the MA-1 Flight Jacket.
  • Free Shipping (orders over $50): Via EMS, delivered within 15-25 days after shipment. Great for bulk orders of combat pants or field jackets.

Do I have to pay customs or import taxes?

For international orders, customs duties or import taxes may apply and are the responsibility of the customer. These are not included in your order total or shipping charges. Check with your local authorities for details.

How can I track my order?

Once your order ships, we’ll email you a tracking number so you can follow your piece of military history on its journey to you.

Returns and Exchanges

What is your return policy?

We accept returns within 15 days of receipt. If your item doesn’t meet your expectations, contact our customer service team at [email protected] to initiate a return. Please note that items must be in original condition.

How do I start a return?

Email us at [email protected] with your order details, and we’ll guide you through the process. We aim to make returns as straightforward as possible, reflecting our commitment to reliability.

Payment and Account

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal. All transactions are secure, ensuring your payment information is protected.

Do I need an account to place an order?

No, you can checkout as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

General Inquiries

What is your company address?

Our address is 3322 Glenwood Avenue, Independence, US 44131. Feel free to reach out if you have any location-based questions.

Who is your target audience?

Our shop caters to military history enthusiasts, collectors, and individuals seeking durable, authentic vintage apparel. Whether you’re adding to a collection or looking for rugged everyday wear, our products like combat jackets and flight jackets are designed for those who appreciate history and quality.

Thank you for choosing Rare Gear USA Shop! If you have more questions, explore our collection or contact us at [email protected]. We’re here to help you acquire a piece of military history with confidence.